Just Beyond The Bridge

My Macbook Shuts Down Randomly: Solution

Friday, October 27, 2006

Well I hope it is anyway. Thankfully I have never had the problem of what became known as RSS (Random Shutdown Syndrome), but I did get a phonecall from James yesterday all worried because his Macbook was turning off intermittently. I knew exactly what it was and told him he was going to have to call AppleCare. If you are not familiar with this problem, Apple has acknowledged that some of the 1st generation Macbooks short circuit when the product gets too hot, and it becomes a recurrent issue. Until now the only solution has been to send away the Macbook to have the logic board replaced or the heatsink changed. Hopefully, no more.

Last night Apple released new SMC firmware which they say should solve James'/the problem. All you have to do is make sure your system software is up to date. I knew James' software wouldn't be current, so sent him some instructions. If you don't know how to keep your Mac system software up to date (it's free) then read on:

  1. Click on the Apple in the top lefthand corner of the screen
  2. Choose Software Update... from the menu
  3. Wait a for your Mac(book) to get the list of updates
  4. Make sure all updates are ticked and let it download
  5. You probably will have to restart, especially if you have not done this before
  6. After restart, do the same thing again (and keep doing it) until no more updates are listed in the Software Update window.

If you've not done this before you will have downloaded plenty of bug fixes and solutions to other problems such as the fan making too much noise.

If your Macbook is suffering and shutting down too quickly to run updates, I am informed that pointing a fan at it and raising off the desk slightly should keep it cool for long enough. If the update does not solve the problem, contact AppleCare.

Either way, problem or no problem, if you have a Macbook, I advise you download the SMC Firmware Update 1.1 from Software Update as soon as possible.

This is Just Beyond The Bridge

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Called Andy, I am passionate about design, love to travel, and have a knack for all things digital. This is the full story…

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