WHSmith have always been a store I trust and use regularly, but my recent disappointment with the way they treated a reasonable request has made me question my loyalty to their 'big business' and the way they treat customers. As a result I will probably start buying my stationery, books and magazines elsewhere.

For my 21st birthday, my aunt in Canada said to my parents that I should receive £100 towards learning to scuba dive following the problems I had in Australia. My parents did a bit of research and realised you could buy various experience vouchers which offered scuba diving, so off they went to WHSmith to buy the one with the largest selection of things to do, reasonably expecting that scuba dive would be one of the experiences available.

The voucher pack contained an activation card which you had to send off to receive the list of activities and your £100 voucher, and when the box returned by post yesterday morning, I was disappointed to discover that scuba diving was not on the list. Fine I thought, I'll ring them up and have them see if there has been an omission in the brochure or, if not, collect a refund. After calling on their 0845 number (cheers) I was eventually informed (after they received my polite letter) that WHSmith operates a policy where they will not refund an activated voucher. Personally, I don't think that is very reasonable, considering you can't know the activities until you activate. I "could have phoned up and asked" according to the guy at customer relations, but honestly is that the first thing you do when you receive a present?

WHSmith; treat your customers with a little bit of respect, be honest about what you are selling, and don't be bullish about one lost sale. It's not like you couldn't have coped without it.

The voucher pack hasn't even been opened and there is six months on the voucher. To give them what credit they deserve, the experiences are actually really good, I am just stubborn; set on spending the money on my scuba lessons. Therefore, if you or someone you know who would like to buy a brand new, unopened £100 experience voucher for use on 50 different activities, please get in touch with me via comments, this form or phone. The voucher can be transferred into the name of any other person as an activity hasn't been selected yet.

Last night those of us left in Lufbra went out to celebrate the final birthday of our university time. Swan turned 21 today, but as he had to go home for family celebrations we did the socialising the night before. Jono drove back up from Cambridge and Sean, Laura and Zoe joined us for some drinks in Lloyds before heading over the VisaVersa.

It wasn't a big night in the traditional sense - most of it was fairly sensible in fact, but this is mostly as we will properly be celebrating when I go to London in a couple of weeks. Swan is talking about doing the Circle Line pub crawl; could be interesting.

Today has been hot. I stayed over at James' house as Jono's was just too warm, and then we caught the train back via Birmingham. Due to 'sun on the lines' there were replacement bus services, and as I wanted to get back home sometime this year, I decided to sort a lift out instead.

Some dentist, some food and some design work for a project that launches on Monday, and it brings me to the end of the day. Tomorrow I have to do some housekeeping (I didn't ever finish).

Or 'Graduand' as the university would like to call it. Yesterday was graduation day, and it couldn't have been any hotter. In full suit'n'boot, we had to sit in the sports hall for two hours as the whole of IDT and the business school went to pick up their certificate and officially stop being students. You have to consider that graduation is not full of people wearing shorts and flip-flops either; most of us were wearing black suits, iced with a full length robe and a flash of purple and green satin. I looked like a apple and blackcurrent blackjack. Apparently the heat was so extreme people had actually passed out in the morning ceremony, and the afternoon didn't get any cooler.

Thankfully, it was still enjoyable. The parents came up for an 'Al Fresco' lunch, and gespatcho soup, a steak and summer fruits I was full and ready for stage-marching. I was slightly disappointed to find that the 'scroll' you hold in the official photo is nothing more than a piece of drain pipe with a piece of ribbon tied around it, but there was plenty of opportunity to capitalise on free champagne and strawberries in the department afterwards which made up for it.

After a large photoshoot in front of all the parents and the final thanks/goodbyes, I headed over to JCs for a drink with some of the final stragglers, only to be disappointed to find that they were already heading off. However, just as I was about to leave, I ran into Jason, who was more than willing to share a celebratory pint, and we were later joined by Rich and his girlfriend to soak up the last of the sun before I headed into town where Swan and Zoe were, in Jono's new flat (although Jono doesn't get back until today).

We went for some food in Lloyds, and were then joined by Sean, his parents and Laura and Broomy, who in typical Broomy fashion, splashed out on two coolers of champagne. Most of the night was spent here before Swan, Zoe and myself went for a final drink in Newshouse with Jase, Big Matt, Plev, Becks, Tim, Sophie and few others. A long day, a hot day, but also memorable one. If only I had remembered to bring a towel it would have made showering this morning far more easy than it was.

Having never had a laptop before, the only time I was ever really exposed to wireless internet was at home. Things have changed.

Yesterday was my third Multipack attendance, this time at a private bar in Sutton Coldfield. In order to get to Sutton I took the train, which I was delighted to discover had been mostly replaced with a bus service. After about five minutes in my seat I was greeted by the obligatory nutter, who introduced himself to me and the rest of the bus by shouting "Andy? Is there an Andy w800i here?"

And yes there was, and it was me. So Chris (as I soon found out) came and sat next to me for the next ten minutes until his stop, asking for me to Bluetooth over any garage or RnB I had on my phone. Well, despite being the bad boy gangsta rapper I am, I didn't have anything but a Kanye track that was vaguely interesting to Chris, so he took that and left. Despite being a nutter, he was a fairly pleasant one and really if more nutters could follow Chris' line of being pleasant and not smelling of alcohol at midday (unlike the person sitting behind me), then I would be very happy.

I got to Sutton. The WAA bar is every bit as fancy as the photos I'd seen beforehand, but we didn't stay there long before heading over to a pub called The Station, then finally moving to another pub for some food. Some good discussions were had and everything drew to a close at about 7pm (I think?).

On the replacement bus service back (hooray) I got a call from Gwyther telling me Will had turned up and there was going to be some drinking of Budweiser. I was only twenty minutes away, and despite having to get back to The 'Bridge for Beth's 21st later, it was decided that this was entirely plausible and I was soon in Moseley frequenting some pubs. At one one point in the evening I was told "This is the girls' toilet; get out of the girls' toilet" which will teach me to read signs properly. Anyway, I never made it to Beth's as I missed the last bus back. I am left here at Gwyther's making the most of next doors internet connection and thinking about how and when I'm getting home.

Today has been mostly filled with wading through my cupboards and drawers, weeding out all the old rubbish that I've accumulated in the past 21 years of my life. It amazes me when I discover the crap that I hung onto thinking that one day it might be useful. It also is a pleasant surprise when you find something that you've not seen since childhood. It's all part of a giant operation to downsize the heaps of crap that I horde, and it's going quite well, aside from the fact that there isn't a single uncovered surface left either in my room or in the immediate space outside my door.

However, all the sorting came to a halt at around 8pm. Spur of the moment, Sister One had suggested we go and see Superman, and with no protest from me, we got tickets to the second viewing tonight.

I've never been a comic book fan. The idea of X-Men or the Fantastic Four or The Incredible Hulk have little or no appeal, so much so I've no inclination to see the films. However, I'm not a total sci-fi write-off. Last year I had the pleasure of seeing Batman Begins, which I would easily rate as one of the best films I've ever seen, even though my knowledge of the story is based purely on what I acquired watching Adam West run around on daytime TV when I was a kid. I'd never seen any of the other films, and that was the way with Superman too.

I was expecting something good. The trailers looked impressive and the hype was positive, so was I going to be disappointed by expecting too much? The answer is simple and it is "no".

The storyline was very strong, the effects were applied very well and the casting was just superb. I thought it was definitely worthy of the hype. Kevin Spacey films are automatically good, and he often provides an outstanding performance, but this time I found myself struggling to place his performance above the other cast; they were all equally as convincing. That said, I couldn't help thinking of Harold & Kumar Go To White Castle due to the reoccuring appearance of one actor in particular. The cameo role of a certain British entrepreneur eluded me however. The best film I've seen this year, and well worth a viewing.

Being the summer means that I become a social predator(ish) and I've been spending the past two days contacting friends and sorting out how the next few weeks of summer will pan out. Strangely, I am pining to go back to Oz still (odd, considering normally when I leave a country I often feel like I can leave it a while before I want to go back). This year is going to be complicated and expensive I feel. I spoke to DDS and found that he is now socialising with the likes of Donald Trump, having landed some very lucrative placement in the US from January, and also finding a manufacturer for his product. Lucky sod. Immediately when he mentioned his success, my thoughts were, "When can I visit?" I think I've accidentally acquired a can-do attitude and the phrase "the world is my oyster" seems to sum up the deluded state of mind that I've dropped into. I have no idea where the money is coming from, but I am determined.

I went for a drink with Parksey last night. It's been two years since I last saw him, and we decided to meet at the usual OSH-spot (The Crispin). We were later joined by Harriet (someone else whom I haven't seen for two years) and also bumped into Steve Tong and Mike Cuthbertson. It was just like the old-skool days.

With the good weather and my refreshed drive, anything seems possible, well, everything apart from making both Multipack and Beth's 21st on Saturday. This may require some clever logistics.

My last flight went smoothly; Qantas proved themselves again and I landed at about 5.30am this morning. I am still awake and it is now nearly 11pm. Doing well I think.

My room is piled from floor to ceiling with bits of things. Bags, wires, clothes, more bags, more wires... you get the picture. My desk however, is fairly clear. I have a pile of letters I need to read. I have a pile of emails I need to respond to. I have a heap of friends and people to phone. The next few days are going to be a little manic I predict.